Mondi Mecja

Mondi Mecja was appointed Country General Manager for Ascott Malaysia in September 2019, where he is responsible for enhancing Ascott’s presence and driving greater results for the brand in the country.

Prior to this role, he served as Area General Manager overseeing four properties within the Berjaya Group portfolio, including hotels in Kuala Lumpur and London and a resort in Tioman. Earlier in his career he held senior executive positions at Le Méridien Kuala Lumpur and Sunway Resort Hotel & Spa Kuala Lumpur, managing business development, operations, sales, marketing, revenue management, and asset management functions.

Mondi holds a Bachelor of Human Sciences degree and brings over 22 years of hospitality management experience. He serves as Vice President of the Malaysian Association of Hotels Kuala Lumpur Chapter and received the Leadership Personality Award (Most Outstanding) at the Hospitality Asia Platinum Awards 2018–2020.

Clement Paul

Clement Paul brings over 33 years of experience in hotel management to his role. He progressed from entry-level Front Office positions through various roles including Director of Rooms and Executive Assistant Manager, gaining exposure to both major hotel brands and independent properties.

Currently overseeing a 355-room resort, he focuses on optimal guest satisfaction and a good working environment to achieve all set objectives. His contributions to the hospitality sector earned him recognition as one of Malaysia’s Best General Managers at the CMO Asia Awards 2019 in Kuala Lumpur.

Praba G Menon

A seasoned, well-travelled hospitality professional who started as a housekeeping attendant at the poolside, progressing through a role as a restaurant busboy before becoming Director of Food & Beverage for the Regent Kuala Lumpur. His career took him to Singapore, Thailand, Indonesia, Mauritius, the Seychelles, South Africa, and Mali in various General Manager positions.

He later returned to Malaysia to serve as Chief Operating Officer of a local hospitality group in Borneo. Most recently he held a corporate position as Group Managing Director of PestBusters Pte Ltd in Singapore, overseeing operations across five countries with expansion planned throughout the Asia Pacific region. He has since retired to Malaysia.

Menon attributes his professional success to the hospitality industry’s development opportunities and is passionately committed to training and developing young talent, emphasising the importance of allowing emerging professionals to learn from mistakes and grow in their roles.

Kathy Khoo S.L.

Kathy brings over three decades of hospitality experience spanning multiple continents. She graduated from Middlesex Polytechnic (now Middlesex University) and launched her career in London across various hospitality institutions.

Drawn to Asian hospitality, she relocated to Malaysia and progressed through several roles, ultimately becoming Hotel Manager at Savv Hotel Penang — a property situated within Georgetown’s UNESCO World Heritage Site. She emphasises that sustainable development ensures long-term viability and believes the pandemic has revealed critical gaps in traditional business models.

Throughout her career in Rooms and Housekeeping, Kathy has mentored numerous associates who advanced within the industry. She advocates for structured training and development programmes, viewing them as essential pathways that make career progression more accessible in hospitality.

Ravi Kathiravelu

Ravi currently serves as Executive Director of Sutera Sanctuary Lodges in Sabah, Borneo, overseeing four properties in natural settings. The flagship property is located in Kinabalu National Park — Malaysia’s first UNESCO World Heritage Site (2000) — situated 1,584 metres above sea level and featuring unique ecological systems.

In his current position, Ravi prioritises environmental stewardship, believing sustainable development is essential for humanity’s future. He previously worked as Chief Operating Officer at Sutera Harbour Resort, where he began as Head of Food & Beverage Operations managing 14 outlets, 2 ballrooms, and 27 meeting rooms, and has held food and beverage roles with international hospitality chains across Malaysia, Singapore, and Indonesia.

Beyond his primary role, Ravi advises a major hospitality development project in Timor-Leste. He is a graduate of Ecole Les Roches Bluche in Switzerland and Schiller International University in London.

Serena Phua

Serena Phua is a highly experienced professional with over 28 years of management experience in project planning, service quality, and operations. Her career spans the hospitality and healthcare sectors, including roles with luxury hotel chains Mandarin Oriental and Shangri-La as well as Parkway Group Healthcare.

She has held senior leadership positions, most recently serving as Senior Vice President of Healthcare and Hospitality at a major Singapore support-services provider. Her expertise encompasses driving new business segments, start-up planning, pre-opening management, auditing, costing, and operations, and she has been instrumental in the pre-opening phase of over 10 new projects.

Phua is an alumna of Les Roches International School of Hotel Management in Switzerland, bringing international hospitality education credentials to her consulting practice.

Mondi Mecja

Mondi Mecja was appointed Country General Manager for Ascott Malaysia in September 2019, where he is responsible for enhancing Ascott’s presence and driving greater results for the brand in the country.

Prior to this role, he served as Area General Manager overseeing four properties within the Berjaya Group portfolio, including hotels in Kuala Lumpur and London and a resort in Tioman. Earlier in his career he held senior executive positions at Le Méridien Kuala Lumpur and Sunway Resort Hotel & Spa Kuala Lumpur, managing business development, operations, sales, marketing, revenue management, and asset management functions.

Mondi holds a Bachelor of Human Sciences degree and brings over 22 years of hospitality management experience. He serves as Vice President of the Malaysian Association of Hotels Kuala Lumpur Chapter and received the Leadership Personality Award (Most Outstanding) at the Hospitality Asia Platinum Awards 2018–2020.

Clement Paul

Clement Paul brings over 33 years of experience in hotel management to his role. He progressed from entry-level Front Office positions through various roles including Director of Rooms and Executive Assistant Manager, gaining exposure to both major hotel brands and independent properties.

Currently overseeing a 355-room resort, he focuses on optimal guest satisfaction and a good working environment to achieve all set objectives. His contributions to the hospitality sector earned him recognition as one of Malaysia’s Best General Managers at the CMO Asia Awards 2019 in Kuala Lumpur.

Praba G Menon

A seasoned, well-travelled hospitality professional who started as a housekeeping attendant at the poolside, progressing through a role as a restaurant busboy before becoming Director of Food & Beverage for the Regent Kuala Lumpur. His career took him to Singapore, Thailand, Indonesia, Mauritius, the Seychelles, South Africa, and Mali in various General Manager positions.

He later returned to Malaysia to serve as Chief Operating Officer of a local hospitality group in Borneo. Most recently he held a corporate position as Group Managing Director of PestBusters Pte Ltd in Singapore, overseeing operations across five countries with expansion planned throughout the Asia Pacific region. He has since retired to Malaysia.

Menon attributes his professional success to the hospitality industry’s development opportunities and is passionately committed to training and developing young talent, emphasising the importance of allowing emerging professionals to learn from mistakes and grow in their roles.

Kathy Khoo S.L.

Kathy brings over three decades of hospitality experience spanning multiple continents. She graduated from Middlesex Polytechnic (now Middlesex University) and launched her career in London across various hospitality institutions.

Drawn to Asian hospitality, she relocated to Malaysia and progressed through several roles, ultimately becoming Hotel Manager at Savv Hotel Penang — a property situated within Georgetown’s UNESCO World Heritage Site. She emphasises that sustainable development ensures long-term viability and believes the pandemic has revealed critical gaps in traditional business models.

Throughout her career in Rooms and Housekeeping, Kathy has mentored numerous associates who advanced within the industry. She advocates for structured training and development programmes, viewing them as essential pathways that make career progression more accessible in hospitality.